FREQUENTLY ASKED QUESTIONS

Your questions – our answers

  • Die Bergquelle FAQ’s

  • When is check-in or check-out?
    We are looking forward to welcome you at 3 pm, if you would like to arrive earlier and your room is already ready, you can, of course, move into the room. If not we would be happy to offer you our changing room to bridge your waiting time, where you can get ready for skiing or hiking. On the day of departure, you may use your room up to 10.30 am – if you would like to extend your holiday, you may book a late check out (depending on availability). This cost a one-time fee of €20 per room.

  • Does something have to be considered for check-in?
    If you arrive after 6 pm please inform us briefly, because the reception is only open until 6 pm. We will deposit your room key cards. If the entrance door is locked, you will find a bell on the left side, please ring the bell, we will open then the door!
    Government-issued photo identification and a credit card are required at check-in.

  • At what altitude is the B&B Hotel Die Bergquelle?
    The B&B Hotel Die Bergquelle is located at 920 m above sea level. With the Achterjet gondola lift you can easily and quickly reach 1,640 vertical meters and then start into the extensive ski area of Snow Space Salzburg – Flachau. In summer you get with the Flachau Summer Card (from 2 nights stay) the ascent & descent with the Flachau mountain railways at Starjet 1 + 2 free of charge. Here you go up to 1,674 meters altitude, where the “Flori’s Adventure Trail” is located and you can start great hikes from there on the Grießenkareck.

  • Where exactly is Flachau?
    Flachau is a municipality in the province of Salzburg, in the district of Sankt Johann in Pongau. The municipality is located in the Ennspongau in the headwaters of the Enns. The mountains of the Mosermandl group and the Steinfeldspitzen group of the Radstädter Tauern up to the main ridge of the Mosermandl (2680 m above sea level), the highest point of the municipality, and to the small Pleißlingkeil (2417 m above sea level). In the north still belongs the southeast flank of the Hochgründecks to Flachau, the Aigenberg.
    The B&B Hotel Die Bergquelle is located in the district of Hundsdörfl, directly above the Achterjet gondola lift with ski run to the hotel.

  • How do I get from the airport or train station to the hotel? Is there an airport or train transfer?
    For the onward journey from the airport you can either use public transport (bus, train), rent a car or book an airport transfer. The nearest train station is in Radstadt, one of the neighbouring towns of Flachau (distance about 10 km). If you arrive by train, it is best to travel with the ÖBB Postbus or a local taxi company to Flachau. Further information: www.bergquelle-flachau.at/journey

  • Do you have free Wi-Fi throughout the house?
    In the whole house you use our Wi-Fi for free. You will receive the access data upon arrival with your room card at the reception.

  • Do I have to reserve a parking space for my car?
    You can park around our house, there is ample parking available. Please keep the hotel entrance for check-in / check-out clear as well as to comply with the parking regulations – the rules of the road traffic (StVO) apply.
  • What opening hours does the reception have?
    Our reception is open daily from 8 am to 6 pm for you, by phone we are always available.

  • When did your restaurant open?
    Winter: Breakfast from 7.30 am to 10 am.
    Summer: Breakfast from 8 am to 10 am.
    Our restaurant with a small snack menu is open 6 times a week for you from 5 pm to 11 pm (Tuesday rest day) and in summer is open from Thursday to Saturday from 5 pm to 9 pm (remaining days on request).
  • Are children allowed in the spa?
    In the sauna area children under the age of 14 are not allowed, which is a nude area and a quiet zone.

  • When did the spa open?
    Wellness area – daily from 4 pm 7 pm (in summer on request).
    Bathrobes and bath towels are available on request at the reception (free in winter).

  • Are dogs allowed at your place?
    Dogs are only allowed on request! We calculate € 10.00 per dog/day (dog food is not provided).
    If you do bring a dog, you have to bring your own basket and dog blanket. Please note that your four-legged-friend will not be allowed in the restaurant or in certain room categories. When guests arrive with dogs, the hotel reserves the right to include a possible clean-up in the bill.
  • Is the hotel right next to the ski slope or lift?
    We are located in the middle of one of the largest ski areas in Austria in the Snow Space Salzburg – Flachau. From our ski cellar you can easily reach the Achterjet gondola lift as well as the pisteThe ski run to the hotel is possible.

  • Are there cross-country trails in Flachau?
    Cross-country ski trails are in and around Flachau. Entry directly at the hotel possible!

  • Is Flachau snowsure?
    Unfortunately, we have no influence on the weather itself. However, to ensure skiing fun, our ski resort Snow Space Salzburg – Flachau is equipped with the most modern snow-making technology and thus guarantees 100 % snow reliability from the beginning of the season.

  • Are the ski passes available at the hotel?
    Ski passes from 1,5 to 7 days are available at the reception. Lift passes for durations greater than 8 days can only be obtained at the lift kiosk with a hotel voucher, because a photo ID is required. Also, cancellations of lift passes can only be made at the lift kiosks. Upon departure: Key cards must be returned to reception on the day of your departure (payment of the bill). In the event of failure to do so, a card fee of € 3.00 will be applied per card.

  • Is there a ski or snowboard room and a boot room with heated equipment?
    Please, under no circumstances should you enter your room with your ski boots, skis or snowboards. Through the rear entrance you get directly to the boot room, which is equipped with heated devices. Next to the back entrance, on the left side, there is the ski and snowboard room, where you can get in with your room card. There is a separate box for each room, which are not lockable and there is no liability in case of theft.

  • Where is the nearest ski rental?
    The nearest ski rental, Intersport Arena or Sport am Jet, is directly opposite the hotel at the Achterjet gondola station. As a hotel guest you get discounts for the rental.

  • Which ski schools are near the hotel?
    The Hermann Maier ski school and the Sport am Jet ski school are located just opposite our hotel (about 1-2 minutes’ walk away).

  • Are there good restaurants nearby?
    There are countless good restaurants in Flachau, where you will find something for every taste. Five restaurants are located in the immediate vicinity of the hotel (about 10 minutes’ walk away), e.g. Herzerlalm, Unterbergalm, Kaminklause, Paularei, Gutshof – Musistadl.

  • Are Après-ski opportunities nearby?
    Flachau is predestined for Après-ski! Near the hotel are for example the well-known Musistadl, Fliegenpilz, Herzerlalm, … – all within walking distance!

  • How far is the nearest supermarket from the hotel?
    The nearest supermarket (MPreis / SPAR) is about 10 minutes’ walk away.

  • Is Flachau a suitable destination for a hiking holiday? Is it possible to go hiking directly from the B&B Hotel “DIE BERGQUELLE”?
    Flachau is the ideal place for hiking. Directly from the hotel you can do countless beautiful hiking tours. The Flachau Summer Card offers great hiking arrangements with discounts and a free ascent & descent with the Flachau mountain railways (for stays of 2 nights or more).

  • If I travel by mountain bike, can I do tours from the hotel?
    There are countless mountain bike tours in Flachau, which can be reached or started directly from the hotel. Mountain bikes can also be rented near the hotel and the tour can begin. You are welcome to leave your mountain bike in a locked room at the hotel.

  • Is there a lake or a thermal bath near the hotel?
    Bathing lakes are either in Flachauwinkl (about 10 minutes away by car) or in Reitdorf (about 8 minutes away by car). The Therme Amadé is located in Altenmarkt (neighbouring municipality), also only about 8 minutes away by car.

  • Is there a playground for the children near the hotel, which is within walking distance?
    There is an excellent, large adventure playground, which is about 5 minutes walk from the hotel. At the playground there is also a summer toboggan run (Lucky Flitzer), which thrills young and old alike.

  • What are the Corona security measures in the ski area of Snow Space Salzburg?
    From a current perspective, nothing stands in the way of (as far as possible) unrestricted skiing in winter 2020/21. The mountain railway will take all necessary measures to make sure that the guests can experience the ski area with the greatest possible safety. More info…

  • What are the cancellation conditions?
    The Party may rescind the Accommodation Agreement by means of a unilateral declaration by 30 days before the agreed date of arrival of the guest without being liable to pay a cancellation fee.
    Outside this period, the Party may only rescind the Accommodation Agreement by means of a unilateral declaration that is subject to the following cancellation fees:

    • if cancelled 14-29 days before date of arrival, 60 % of the total price will be charged;
    • if cancelled 6-13 days before date of arrival, 70 % of the total price will be charged;
    • if cancelled up to 5 days before date of arrival, the total price (100 %) will be charged, also applies to no-show or premature departure.
    • Note: The legal right of withdrawal is substituted by the respective cancelation policy.
  • Is there a travel insurance from the hotel?
    In order to avoid unnecessary cancellation costs, we recommend that you book our “DIE BERGQUELLE travel insurance” directly with your booking.
    For just EUR 7,00 per room and overnight stay you cover all cancellation costs in case of accidents, illness or death which apply to the insured, their children, siblings, parents or grandparents before and during the stay. In the event of an insurance claim, we need a confirmation in the form of a medical certificate or a certificate from a public authority!

  • You have a special request or your question could not be answered?
    The Bergquellen team will be happy to advise you personally. You can reach us by phone, e-mail or chat.