A FEW LINES GENERAL

Booking Information

  • Information to your stay

  • Check-in/Check-out
    Your room should be ready for you by 3 pm on the day of your arrival.
    On departing you should vacate your bedrooms by 10.30 am. You also have the option of booking a late check-out for EUR 10.00 per hour/room (subject to availability).

  • Notes on check-in
    If you arrive before 3 pm, you are welcome to deposit your luggage (without valuables) with us until your room is ready for occupancy. If you arrive after 6 pm please inform us briefly, because the reception is only open until 6 pm.
    Photo ID is required upon check-in.
  • Not included in your booking
    Visitor’s Tax
    € 2,10 per person and night (from 15 years)
    Accommodation registration number: 50408-000048-2020

  • We are here for you
    Winter 2022/23: 25. November 2022 to 10. April 2023
    Summer 2022: 02. June 2022 to 11. September 2022

  • Opening times Reception
    Our reception is open daily from 8 am to 6 pm for you, by phone we are available all the time.

  • Opening times parlour
    Breakfast from 07.30 to 10.00 am. (winter)
    Breakfast from 08.00 to 10.00 am. (summer)
    Our restaurant with a small snack menu is open 6 times a week for you from 5 pm to 11 pm (Tuesday rest day) and in summer is open from Thursday to Saturday from 5 pm to 9 pm (remaining days on request), snack menu from 6:00 p.m. to 8:00 p.m.

  • Opening times SPA
    Wellness area – daily from 4 pm to 7 pm (open in summer on request).
    Bathrobes and bath towels are at your disposal on request at the reception (in winter free of charge, in summer for a fee).

  • Availability of the Flachau Card (Flachau Summer Card)
    You will receive your personal Flachau Card (Flachau Summer Card) for stays of 2 nights or more the next morning after arrival by e-mail.

  • Terms and Conditions (T&C)

  • BEST PRICE GUARANTEE
    If you book directly at Hotel “Die Bergquelle”, you will enjoy the exclusive best price guarantee! We promise: You can only get the best price for your room in Flachau by booking directly. Check availability now…

  • Exact request for room numbers
    It is only possible to meet requests for specific room categories, but not exact requests for room numbers or floors.

  • Reductions for children when staying in the parent’s bedroom (2 full-paying guests)

      • Children 0-2 years are free, children 3-6 years receive 70%, children 7-10 years 50% and children 11-15 years 30% discount on the room price per person/night.
      • Cot EUR 10.00 per child/night (on request)
  • Pets policy
    Dogs are only allowed on request and for a surcharge of EUR 14.00 per dog/day (dog food is not provided). If you do bring a dog, you have to bring your own basket and dog blanket. Please note that your four-legged-friend will not be allowed in the restaurant or in certain room categories. When guests arrive with dogs, the hotel reserves the right to include a possible clean-up in the bill.

  • Spa- and wellness area
    Please note that children under the age of 14 are not allowed in the sauna area, which is a nude area and a quiet zone. (In summer the sauna is available on request!)

  • Curfew
    Entry to the property will be closed between the hours of 6 pm and 7.30 am.

  • Quiet hours
    Guests must be quiet between 11 pm and 7 am.

  • Non-smoking
    The hotel is run as a non-smoking hotel. Smoking is prohibited in all rooms and all public areas!

  • Refund
    We do not allow reimbursement for unused meals.

  • Damage
    Damage or material damage will be charged on departure. We accept no liability for self-inflicted accidents, parking damage and loss or damage to property.

  • Festivities
    This property will not accommodate hen, stag or similar parties.

  • Payment, Reservation and Deposit

  • Payment
    Payment can be made in cash (EUR), by EC card, Visa or Euro-/Mastercard.

  • Reservation
    Reservations are only valid in writing in the form of a booking confirmation by e-mail or post. To reconfirm your booking, we ask for a deposit payment, which you will find in your booking confirmation.

  • Deposit by bank transfer
    Account owner: Hotel Die Bergquelle
    IBAN: AT08 3506 9000 1823 0003
    BIC (SWIFT): RVSAAT2S069

  • Deposit by credit card
    Make your payment online by credit card – convenient and safe … Click here!

  • Cancellation policy and travel insurance

  • Cancellation Policy
    Please understand that we can only accept cancellations in written form. Cancellation terms according to the Austrian terms of hotel contracts.

    The Party may rescind the Accommodation Agreement by means of a unilateral declaration by 30 days before the agreed date of arrival of the guest without being liable to pay a cancellation fee.

    Outside this period, the Party may only rescind the Accommodation Agreement by means of a unilateral declaration that is subject to the following cancellation fees:

    • if cancelled 14-29 days before date of arrival, 60 % of the total price will be charged;
    • if cancelled 6-13 days before date of arrival, 70 % of the total price will be charged;
    • if cancelled up to 5 days before date of arrival, the total price (100 %) will be charged, also applies to no-show or premature departure.
    • Note: The legal right of withdrawal is substituted by the respective cancellation policy.
  • Travel insurance
    In order to avoid unnecessary cancellation costs, we recommend that you book our “DIE BERGQUELLE travel insurance” directly with your booking.
    For just EUR 10,00 per room and overnight stay you cover all cancellation costs in case of accidents, illness or death which apply to the insured, their children, siblings, parents or grandparents before and during the stay. In the event of an insurance claim, we need a confirmation in the form of a medical certificate or a certificate from a public authority!

  • The general terms and conditions for the hotel industry (AGBH 2006) are applicable. Place of jurisdiction St. Johann/Pg.

Mistakes and typing errors excepted. Any input errors and prices are subject to change. Slight variations from the room pictures and sketches are possible.